feat: add SUPPORT.md to provide guidance for Tux users

This commit adds a new SUPPORT.md file to the .github directory. This document provides a comprehensive guide for users of Tux, including a getting started guide, FAQs, bug reporting and feature request procedures, contribution guidelines, and contact information. This is done to improve user experience and provide necessary support information in a centralized location.

.github/SUPPORT.md

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+# Support for Tux
+
+Thank you for your interest in Tux, the all-in-one Discord bot for the All Things Linux Discord server. This guide will help you find the support you need to utilize Tux effectively.
+
+## Table of Contents
+
+- [Support for Tux](#support-for-tux)
+  - [Table of Contents](#table-of-contents)
+  - [Getting Started](#getting-started)
+  - [Frequently Asked Questions (FAQs)](#frequently-asked-questions-faqs)
+    - [1. How do I install and set up Tux?](#1-how-do-i-install-and-set-up-tux)
+    - [2. Where can I find the development guide?](#2-where-can-i-find-the-development-guide)
+  - [Bug Reports and Feature Requests](#bug-reports-and-feature-requests)
+  - [Contributing](#contributing)
+  - [Contact Information](#contact-information)
+
+## Getting Started
+
+If you're just getting started with Tux, please refer to the [README.md](README.md) file in the repository for installation instructions, prerequisites, and a high-level overview of the project.
+
+## Frequently Asked Questions (FAQs)
+
+Here are some commonly asked questions about Tux:
+
+### 1. How do I install and set up Tux?
+
+Refer to the [README](README.md) section "Installation" for detailed instructions on how to install and set up the bot.
+
+### 2. Where can I find the development guide?
+
+You can find the development guide in the `docs` directory at [docs/development.md](docs/development.md).
+
+## Bug Reports and Feature Requests
+
+If you encounter any bugs or have feature requests, please follow these steps:
+
+1. **Search Existing Issues**: Before creating a new issue, please search the existing [issues](https://github.com/allthingslinux/tux/issues) to check if your concern has already been addressed.
+
+2. **Create a New Issue**: If you can't find a relevant issue, you can create a new one. Ensure you provide detailed info, including steps to reproduce the issue, expected behavior & any relevant logs or screenshots.
+
+## Contributing
+
+We appreciate and welcome contributions to Tux! If you're interested in contributing, please check out our [Contributing Guide](CONTRIBUTING.md) which provides guidelines on how to get started.
+
+## Contact Information
+
+For additional help or questions that you can't find answers to, feel free to reach out to us through:
+
+- **Discord Support Server**: [atl.dev](https://discord.gg/gpmSjcjQxg)
+- **GitHub Issues**: [Tux Issues](https://github.com/allthingslinux/tux/issues)
+
+We aim to respond to all queries as quickly as possible.
+
+Thank you for using Tux and being a part of our community!